About PartnerHero: We build globally-distributed teams for growing startups, including some of the world’s most exciting technology companies. Our partners trust us with many operational responsibilities, including customer support, sales, accounts payable, product design and localization. We have offices in the US, Honduras, Germany, and the Philippines, with remote associates in 17 countries including Turkey, Brazil, Morocco, Italy, France, Spain, and Japan. Our global approach gives us unique operational advantages AND makes for amazing company culture. Read more about our Core Values at https://partnerhero.com/who

About the role: We are looking for an open-minded person who is able to make innovative decisions for many critical situations each and every day. You will be working on one of our exciting and challenging client programs, closely with the LGBT community, helping us build a world-class organization. You must be comfortable while working with LGBT related content.

This is not a typical "call center" role, and we are not your typical outsourcing company. We only hire dedicated individuals who are ready to grow professionally and take pride in representing our clients. We’re equally committed to our team members as they are to us. PartnerHero is a culture of mutual empowerment where our Support Heroes have many opportunities for professional development. See our benefits section for details.

  • JOB TYPE: Full-time (40 hours per week with paid time off)
  • SCHEDULE: Work during weekends and work during Graveyard schedules (Hours outside regular schedule)
  • LOCATION: Work from our beautiful Operations Centers in Tegucigalpa

REQUIREMENTS

  • Excellent English reading and written communication skills
  • Demonstrate Tolerance and Acceptance for the LGBT Community in General
  • Comfortable while working with LGBT related content
  • Ability to work a flexible and dynamic schedule
  • Willing to contribute with Overtime when needed during emergencies
  • Comfortable using tech-based communication channels, such as: IM, Skype, and email as the primary form of contact
  • Oriented to feedback. Accepts and gives feedback and understands the importance of it in the work environment
  • Able to work both independently and in a team-driven environment
  • Self-motivated

Bonus points

  • Familiarity with iOS and Android systems
  • Prior experience with Zendesk or a similar CRM tool
  • Previous exposure to the LGBT Community (Friends, Relatives that are part of the community/Able to share anecdotes, etc.)
  • Previous experience reporting into a remote office/manager
  • Experience in moderating profile content
  • Supporter or Activist of the LGBT or other similars

Paperwork needed before the start date

Please make sure to get these documents as soon as you start the application process.

  • Valid Criminal records (Antecedentes penales)
  • 3 copies of your ID
  • Health card

BENEFITS

  • Competitive salary compensation based on experience
  • Permanent contract
  • Attractive benefits package
  • Private Insurance
  • Payment in US Dollars

NOTE: The entire application must be completed in English.