PartnerHero helps some of the best startups in the world build globally distributed teams of customer service professionals. We’re currently searching for passionate technical support candidates with excellent communication skills to help customers through tickets (email and CRM) and live calls. You will closely work with a global team, communicating, and solving customer technical issues on a daily basis, all within different time zones.

Every case you solve will include in-depth server troubleshooting, extensive software investigation, plus above-and-beyond empathy. It’s required that you be very disciplined in working autonomously, and that you be determined, self-directed, and driven.

  • JOB TYPE: Full-time (40 hours per week with paid time off)
  • HOURS: 1:00 pm - 10:00 pm (Tue - Wed off)
  • LOCATION: Work from our beautiful Operations Centers in San Pedro Sula
  • TRAINING: 2 Months, Mon - Fri, 8:00 am - 5:00 pm

About PartnerHero: We aren’t your average outsourcing company. We only hire dedicated individuals who are ready to grow professionally and take pride in representing our clients. We’re equally committed to our team members as they are to us. PartnerHero is a culture of mutual empowerment where our Support Heroes have many opportunities for professional development. See our benefits section for details.

Requirements

  • English Level: +8 written +8 verbal minimum
  • Technical customer support expertise
    • Windows Server 2008-2016 (Advanced Troubleshooting)
    • SQL Server 2012-2017 (Basic Troubleshooting and installation)
  • Adobe Fundamentals
    • Medium-high InDesign
    • Basic Photoshop
    • Basic Illustrator
  • Able to work weekends
  • Able to work 1pm - 10pm

What you will be doing, but not limited to:

  • Customer Support
  • Phone calls
  • Tickets and CRM management
  • Server troubleshooting
  • Software installation

Skills

  • Skills Mix
    • Web Design/Administrative Skills
    • Database and Logic Skills
    • Basic Design (HTML, CSS & Javascript)
    • Some SQL fundamentals (not necessarily experienced)
    • Windows OS and Mac OSx Server Environment
  • Soft Skills
    • Excellent reading comprehension
    • Ability to show empathy to users

English

  • +8 written +8 verbal minimum

Benefits

  • Competitive salary compensation based on experience
  • Permanent contract
  • Attractive benefits package
  • Payment in US Dollars
  • Private Insurance

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